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FAQ for more info on Water Resistance Watches

Warranty:

T.bay offers a 5 YEAR WARRANTY on all watches that have been purchased from an authorized dealer, CeCe & Me.

T.bay guarantees that your watch will be free of material and workmanship defects and warrants the dependable functioning of its entire movement and dial. If the movement or dial malfunctions within the 5 year period, T.bay will repair your watch. Straps are NOT covered under warranty.

Q and A:

Q. Are your watches waterproof?
A. No they are not. All of our watches are water-resistant up to 3ATM. Please do not submerge the watch in water or expose to extreme temperatures. Things like washing your hands, getting it splashed and day to day perspiration are all part of normal wear but we do not recommend you expose our watches on a continued basis to water and soap i.e. bathing/showering. The majority of our watches use Italian leather straps and antiqued finishes, which means they are not designed to endure constant contact to these conditions. If it does accidentally get submerged in water and stops working, contact T.bay (email address included in watch box) and we can normally fix your watch and replace damaged straps for a fee. Please see above for further info on our watch warranty.

Q. What type of battery do your watches use?
A. All of our watches use standard disc batteries, available anywhere batteries for watches and clocks are sold. Average life for a watch battery is 12 to 18 months. Changing a battery without the correct tools can damage the metal and delicate movement inside the watch, please seek a professional for help with this or contact our repair department.

Q. What materials are used in your watches?
A. Full grain genuine leather, cotton, silk, nylon, vinyl, optical acetate, mineral glass. No exotic or endangered skins used. Metal used: Stainless steel, brass, nickel-free alloy, iron. Plating material: Nickel-free plating which may have a gloss, matte, antiqued finish or patina. Some of our watch leather bands and small leather goods are designed using an oiled and/or uncoated, natural leather allowing its unique characteristics to develop with time and wear. Slight variations in texture and color should be expected and are not a manufacturing defect. With this treatment process, the leathers have not undergone any waterproofing treatment, therefore grime and moisture may cause staining and deterioration. Many of our watch straps use a suede or composite leather backing stitched onto the genuine leather strap for further durability and comfort.

Q. How are your watches packaged?
A. Each watch is individually gift packaged and protected in a sleek custom T.bay leatherette box with pillow and printed warranty included.

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