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Knit-to-Order FAQ's

Please read this entire FAQ's Page & the Product Description under chosen Design, before placing your Luxury Personalized Knit-to-Order item.

See under Product Description/Order notes, on how to enter the (one) name and/or Monograms. Due to the Nature of Handcrafting & Designs, All sizes are Approximate.  All our knit items are HANDCRAFTED, meaning, they are individually made to order, one at a time, all sizes, and measurements listed are APPROXIMATE and Not Guaranteed to be the exact measurements stated.

Size variances can occur due to the different design, and/or color combinations.   For these reasons, we can not guarantee that measurements given will be exact. *Cashmere sizes can have more variances in sizes due to being a fine wool.  All cashmere blankets are pre-shrunk.  For this reason, the different color combination can be up to 3" smaller after pre-shrinking.

To minimize errors:   Enter/Type name, initials, or monogram according to product description/ order notes, and/or case selection, i.e., if description states all lowercase letters only, then please enter the name in all lowercase letters. Or if description states all uppercase, then enter the name or initials in all uppercase (see more below).

ENTERING NAME, INITIALS, OR MONOGRAM   While we strive to accommodate all names, we do have some guidelines due to the allowable space, as the Name is knit directly into each design: ONE Name Only, up to 8 consecutive**- no blank spaces. (Pillows - we may only be able to accommodate up to 6 letters depending on the name).  

 **Names are 8 consecutive letters, No 2 names - (No spaces between names. No 2 capital letters in one name in mixed case. If a name with 2 Capitol Letters and no space between the names, {example, MaryAnn}, is entered, we will by default change to Mixed case letters (Maryann) without notification). 
If Product Description states Name: One Name is up to 8 consecutive letters. (If 2 names are entered on order with a space between names, we will by default change the order and only put the first name listed without notification.) 

If Product Description states Initials: Initials will be placed in the order you have entered (not in monogram form with letter spacing as we do for a name).  
If Product Description states Initial or Single Initial: this means we only can use One (1) initial for that particular design. 

If Product Description states Monogram: Monograms, 3 Letters only, are always all uppercase, First, Last, Middle initials, with the center letter (last name) larger than the first and middle initial,(with exception of the Poncho, and Stacked Monogram, Monogram is First, Middle, Last). In order to minimize mistakes, Please enter/type the monogram, and/or initials in all Capital Letters on the order (please do not use lowercase letters, comma's or spaces between letters when typing). 
Lettering and placement for your blankets may look different than what is shown on the samples. This is due to the number and particular letters in your chosen name.

We can not use special characters such as quotation marks, periods, dashes, accent marks, number, "&", etc. (with the exception where it is part of the design)

 ** CHECK YOUR ORDER CAREFULLY, Read the Product Description on how names, initials, and monograms should be entered/typed.  Please do not enter in the Special Instructions comments to change or add items such as fonts or case without prior approval

 **All orders are Custom Knit-to-Order, made one at a time, and non-refundable or returnable.

Color & Sizing

Choose a base color for your blanket; the accent color is the text 
LOW CONTRAST COLORSPlease choose your colors carefully,  We do not contact you regarding your color choices or remake an item due to low contrast color choicesNote on the product description of each design; we do not use Pale Pink with Med. Pink as it is very low contrast, but if these 2 colors are selected in the order it will be made this way.

Also, we do not use Pale Pink with White or Off-white.  If you enter Pale Pink with White or Off White, we will by default change it to Med. Pink.  Even though we will default with the Med. Pink it is still considered a low contrast color combination.  

Low contrast combinations: (encouraged not to use)
Pale Pink with Med. Pink 
Pale Pink with White or Off-white,
White with Off White,
Pale Yellow with White or Off White,
Fushia with Mulberry, 
Designs and names may not show as well if low contrasting colors are selected in your design. 

YARN DYE LOTS:  We do not guarantee dye lots on any of our colors, or items within the same order (See bottom of the page for Dye Lot Explanation)  Pillows, hats, and blankets can be shipped from different locations, this means that if you order for example a hat or pillow, and a blanket, the colors can vary slightly, due to different shipping locations not having the exact same dye lot of yarn. We, therefore, cannot guarantee the same dye lot of yarn will be used.

Acrylic Yarn Colors do not match Cashmere Yarn Colors.  

We do not remake items due to dye lot differences.   Please be aware that different color combinations can make yarn colors look different. 

A note regarding color selections:  When selecting colors from the Color Palette, Please do not make a color selection from the palette and then in the comments area ask that colors be changed to a color that is not an available choice. Some colors shown on samples may no longer be available for color selection from our color palette as they have been discontinued. Our system is an automated system and knitters only see the color choices that are selected from the palette. 

Colors choices may look different on the final product, as not all monitors show colors the same.

BABY/STROLLER SIZE BLANKETS: Approx. 22 x 30  Acrylic & Cashmere Some baby/stroller designs vary slightly from our Large blankets due to their size and allowable space.  Some design we can only accommodate an initial(s) where we show a name on the larger size.  This will be indicated in the Product Description.  Different color combinations can result in items varying in size slightly (up to 1 1/2"). (Heathered and Dark Base Colors tend to knit slightly smaller. 
CRIB/BLANKETS: Approx. 36x53  Acrylic & Cashmere Different color combinations can result in items varying in size slightly (up to 1 1/2"). (Heathered and Dark Base Colors tend to knit slightly smaller.  Cashmere Blankets run slightly smaller.
STANDARD SIZE:  Approx.  50X62 Acrylic Only
XL BLANKETS:  Approx. 60X80  Acrylic Only
PILLOWS:  Pillows are listed as 15x15 & 20x20 as this is the size pillow form(s) we use.  Actual finished outside measurement will be slightly smaller so that the cover fits snugly around the forms.

**Designs, Lettering and Placement are at the discretion of the Knitter****

Designs, lettering, and placement can look different from what the sample pictures looks like on our site -Lettering will not always look the same for every item.  Lettering should not be compared from one sample design to another as the letters may need to alter slightly due to allowable space and number of letters in a name, on the chosen design.  Certain letters may have a "zagged" appearance (i.e., the Letter "A," "W," "J," "C," "S"), this is normal since the lettering is knit directly into the item.  Lettering shown on our sample hats are on size small. Therefore the letters on the Medium and the Large sizes can look slightly different.  We do not remake items for lettering unless it is the wrong letter. 

Return/Remake Order and Shipping Time Policy

Due to the nature of our products, we do NOT accept returns, refunds or exchanges on personalized items, unless we have made a mistake.

Shipping Time (based on the number of items per order)

1-2 items - on or before 12-14 business days from the date of order (all with up to 3 Business days travel time in the U.S.A.)
3 items - on or before 15-20 business days
4-5 items - on or before 20-25 business days
6-7 items- on or before  25-30 business days
8-12 items - on or before 30-35 business days    

While we strive to ship on the below shipping schedule, Ship Dates shown on order are a close estimation of the shipping date but are not guaranteed (& exceptions apply during peak season time {November-January} and are not guaranteed after our holiday cut off dates on order with more than 3 items.  It is advised that if you have a large order, consider breaking them into several smaller orders). 

RUSH FEE - Guaranteed Ship Date-  must be selected when placing the order. The Rush Fee is to have your order moved into the front of production so that it can be completed and shipped on a Guaranteed Ship Date and is in addition to our Standard shipping charges.  No Rush fee accepted on Hats, Earflap Hats, or Botties.  If you order a blanket and hat, earflap hat, or booties, and add a rush fee on the blanket, the hat, earflaps hat, or bootie will ship separately at regular ship time. 

Holiday Ordering - Rush Fee Not applicable. 

Care Instructions

Yarns  100% Acrylic - Wash separately in Coldwater, dry on low delicate heat, remove promptly.  (Note that some items in Heathered/Darker Colors may seem rough upon arrival, these will soften after laundering.)  

Cashmere - Hand Wash or Dry Clean for best results, or Machine Wash separately in Cold Water, on Delicate/Hand Wash Cycle (make sure not to over agitate as this will cause the fibers to felt*). Dry on low delicate heat, until almost dry. Remove promptly. (See our Cashmere Care Page link on our home page for full instructions). Our 100% Cashmere Yarns are hand dyed. Cashmere can have the characteristic of lighter and darker areas, which means there can be a slight variation of color throughout the yarn.  This does not mean this is an imperfection in the yarn. This is the nature of hand dyed. (*Felting occurs when cashmere is over-agitated or twisted, and the fibers begin to mat together).  Cashmere sizes can have more variances in sizes due to being a fine wool.  All cashmere blankets are pre-shrunk.  For this reason, the different color combination can be up to 3" smaller after pre-shrinking.*

Use Fabric Softener sparingly on both Acrylic and Cashmere.  While Fabric Softeners can make knit items feel soft, over time they can build upon the fibers.

**Not responsible for items due to improper laundering**  Items will not be remade due to improper laundering.  

As with any fine quality knit item,  we can not guarantee our knit items against yarn snags/pulls after delivery, pilling due to not washing separately (see below under Care Instructions), or fuzzing due to items being stuck to them, such as Velcro from bibs, diaper tabs, car seat straps, etc.  We do not guarantee against knots in the yarn.  This is a natural occurrence when the yarn is spun, but in no way means this is a defect or the item will unravel.   Once in while the knot can appear/pop through on the front of a blanket.  If you receive an item with a knot that appears on the front, simply pull/push it to the back.    

YARN & DYE LOTS:  Because of the way the yarn is spun there can be thinner and/or thicker parts to the yarn, creating a bump look in places.  This is not a flaw in the yarn and generally go away after first washing.  We do not guarantee dye lots on any of our colors or items within the same order. All yarn has a dye lot number. Yarns are dyed in batches. When a batch is dyed, the dye lot number is assigned. When the next batch is dyed, a new dye lot number is assigned. Even though the same dyes are used, there may be color variations.  If you have one of our color card, or sample blankets (wholesale accounts), this means that the samples that are on your cards or sample blankets may vary due to dye lot changes.

All orders are Custom knit-to-order and non-refundable or returnable.

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