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Our Return Policy

Returns:
Our policy lasts 30 days.
If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return please go to this page. https://returns.aftership.com/ceceandme.us

DAMAGE CLAIMS MUST BE REPORTED WITHIN 5 DAYS OF RECEIPT OF GOODS, AND MUST BE RETURNED IN ORIGINAL BOX.
FREIGHT DAMAGES OR SHORTAGES MUST BE NOTED ON CARRIER'S DELIVERY RECEIPT AT TIME OF DELIVERY.

Please do not send your purchase back to the manufacturer, unless authorized.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.


Non-returnable items:

  • Gift cards
  • Perishable goods such as food, flowers
  • Some health and personal care items
  • Personalization items
  • Made to Order


There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
Any item not in its original condition is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this, and you still have not received your refund yet, please contact us at colleen@ceceandme.us.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately, sale items cannot be refunded.


Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to:

74923 US Highway 111#427
Indian Wells, CA 92210



You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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