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SHIPPING INFORMATION

STANDARD DELIVERY & PROCESSING

Most purchases are shipped within 5-10 business days upon receipt of order unless stated on the product page. If you have any questions or concerns about how shipping and handling fees are calculated on your order, our Customer Care team will be happy to assist you. Please feel free to contact us at customercare@ceceandme.us or call us at (877) 552-2323.

We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers.

Note: Items ordered together may not arrive together. We ship to the US and Canada only. Unfortunately, we do not ship to PO or APO Boxes at this time.

DELIVERY AND PROCESSING CHARGES 

Ground Delivery Fee - $0.00 – $6.95 Free
Ground Delivery Fee - $6.01 – $30.00 $7.95
Ground Delivery Fee - $30.01 – $50.00 $12.95
Ground Delivery Fee - $50.01 – $75.00 $12.95
Ground Delivery Fee - $75.01 – $100.00 $15.95
Ground Delivery Fee - $100.01 – $150.00 $17.95
Ground Delivery Fee - $150.01 – $199.99 $22.95
Ground Delivery Fee - $200.00 – $299.99 $35.95
Ground Delivery Fee - $300.00 and up Free Shipping**
Frieght Items  Oversized/furniture items must be shipped freight. Delivery appointments will be scheduled with the customer by the delivering freight company. You must be home at the time of delivery. Inside delivery is not available for freight items at this time.

Multiple Shipments

If you have a large order and one item is going to cause a delay or is back ordered, we may ship your order in multiple shipments. You will not pay any extra shipping charges for the extra shipment(s).

RUSH DELIVERY

Rush service is not available for made to order products, oversized items, out of stock items and upholstered furniture and is not available for shipments to Canada, Hawaii, Alaska, US Territories, PO Boxes or AFO/FPO addresses. Business days do not include holidays. We are not responsible for, and are excused from, performing due to events outside of our control, including but not limited to weather-related delays, work stoppages or delays, or other unexpected circumstances.

Please feel free to contact us at customercare@ceceandme.us or call us at (877) 552-2323.

**SHIPPING TO ALASKA & HAWAII

For shipments to Alaska and Hawaii, please contact our Customer Care team at customercare@ceceandme.us or call us at (877) 552-2323 for shipping rates, excluded from Free Shipping.

  • Alaska and Hawaii require Shipping quotes including over $300.00.

Your order should arrive in approximately 10-14 business days. Please note that some oversized or heavy items cannot ship outside the continental US.

SHIPPING TO CANADA

All of our items ship from within the United States. Prices are shown in US dollars. Please note that brokerage fees, import taxes and/or duties may be assessed by the shipping carrier, and are the responsibility of the customer. Please allow 10-14 days for delivery.

INTERNATIONAL ORDERS

Unfortunately, we cannot ship to the US Territories or foreign countries other than Canada at this time.

FURNITURE DAMAGES & RETURNS

Damages to the merchandise while in transit or defects in manufacturing are rare, but occasionally they do occur. In the event that your custom furniture arrives with any sort of damage or defect, we’ll make it right. We ask that you fully inspect your furniture at the time of delivery and note any imperfections at that time of receipt, so that it can be recorded in your furniture delivery documents.

Returns are not accepted without prior approval and may be subject to a 15% restocking fee plus be refused and returned to the shipper without notice. If you refuse your furniture delivery due to damage or manufacturing defect, the furniture will be brought back to the local delivery terminal. We will then review and evaluate the condition of the piece so that we can determine how to resolve the issue to your satisfaction. We ask that you please call our Customer Care team at (877) 552-2323, or email us at customercare@ceceandme.us, if there are any issues at all with your furniture delivery. We’ll assist you promptly.

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PRODUCT AVAILABILITY

We make every effort to display the most current and accurate product inventory information. If an item is not available for immediate shipment, you will see a future shipping date (eg: "Ships on June 3rd") when you view that item in your shopping cart.

Sometimes an IN-STOCK item may actually be OUT OF STOCK (selling out before we've had a chance to update the website.) We will notify you directly in the event that a product's availability date changes.

SHIPPING SURCHARGE

This additional charge is listed with the product price on the product details page and in the cart. This charge is also indicated by a truck symbol following an item's price in our catalogs.

PRICING POLICY

All prices in our catalogs and online are in US dollars and are subject to sales tax for residents of California in accordance with state and local laws. Availability, prices and delivery rates are subject to change. There may be errors in the prices, descriptions or images of certain merchandise, and we must reserve the right to restrict orders of those items. CeCe & Me has made every effort to ensure accurate information is presented in our catalog and on our website; omissions and errors are subject to correction.

Tracking Your Order

Tracking Information will be emailed to you once your order has shipped. Please note that it could take up to 24 hours from the time your order leaves the warehouse to the time the information is available on the carrier’s website.

Click here to visit our Returns Center

 

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